Allgemeine Geschäftsbedingungen (AGB) — General Terms and Conditions of GermanExportPro
These General Terms and Conditions (GTC) govern all business relationships between GermanExportPro (hereinafter "Provider") and its customers in connection with export brokerage, product sourcing, and logistics coordination services. The Provider is an export intermediary registered in Germany.
These GTC apply to both:
Where these GTC differentiate between businesses and consumers, the distinction is explicitly stated. Additional consumer protection rights apply to consumers by mandatory law and cannot be excluded by these GTC.
The Provider offers the following services:
The Provider acts exclusively as an intermediary and is not the manufacturer, seller, or owner of any goods sourced. Legal title to goods passes directly from the supplier to the Customer.
A binding contract is formed when the Customer submits an order request and the Provider sends written confirmation (including email). The Provider reserves the right to refuse orders at its sole discretion without stating reasons. All price offers issued by the Provider are binding for 14 days from the date of issue unless otherwise stated. The Customer accepts the price offer by clicking "Accept" in the customer portal or by written confirmation.
For consumers: the order submission constitutes an offer to conclude a contract. The contract is only concluded upon the Provider's written order confirmation. Before submitting the order, the consumer can review and correct all entered data.
All prices are quoted in EUR unless otherwise stated. Prices include the agreed service fee but exclude any applicable taxes, customs duties, and import charges at the destination country, which are the sole responsibility of the Customer.
Payment is due within 14 days of invoice date unless otherwise agreed in writing. Payment must be made in full before goods are purchased or shipped.
For business customers: In the event of late payment, the Provider is entitled to charge statutory default interest pursuant to § 288 Abs. 2 BGB (currently 9 percentage points above the base rate).
For consumers: In the event of late payment, the Provider is entitled to charge statutory default interest pursuant to § 288 Abs. 1 BGB (currently 5 percentage points above the base rate).
Delivery times are estimates and not guaranteed unless explicitly confirmed in writing. The Provider shall not be liable for delays caused by carriers, customs authorities, force majeure, or circumstances beyond its reasonable control.
For business customers: Risk of loss and damage passes upon handover to the freight carrier (Ex Works / FCA principle unless otherwise agreed).
For consumers: Risk of loss and damage passes upon physical delivery to the consumer or a person authorised by the consumer to receive the goods, pursuant to § 475 Abs. 2 BGB.
Withdrawal Notice (Widerrufsbelehrung)
Right of withdrawal: If you are a consumer (§ 13 BGB), you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), received the goods. For service contracts (sourcing, documentation, logistics), the withdrawal period begins on the day the contract is concluded.
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, or email to admin@germanexport.de) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal. We will carry out the reimbursement using the same payment method you used for the initial transaction unless expressly agreed otherwise.
If you requested that services begin during the withdrawal period, you shall pay us an amount proportional to what has been provided until you communicated your withdrawal.
Exceptions — No right of withdrawal for:
Note: As GermanExportPro procures goods specifically to each customer's order, most orders constitute "goods manufactured to customer specification" and the right of withdrawal may not apply once procurement has commenced. We will notify you individually at the time of order confirmation whether the right of withdrawal applies to your specific order.
(Complete and return this form only if you wish to withdraw from the contract.)
To: GermanExportPro, WissenStadt Göttingen, Germany, admin@germanexport.de
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
For business customers, the statutory right of withdrawal does not apply. Orders may be cancelled free of charge before the Provider has commenced procurement (i.e., before a supplier has been engaged). Once procurement has commenced, cancellation fees apply equivalent to any costs already incurred by the Provider plus a handling fee of 15% of the order value. Refunds will be processed within 14 business days.
The Customer agrees to:
All pricing, supplier identities, sourcing strategies, and business information shared through the portal are strictly confidential. The Customer agrees not to disclose this information to third parties without prior written consent. This obligation survives termination of the business relationship for a period of 3 years.
For business customers: The Provider's liability is limited to intent and gross negligence. Liability for slight negligence is excluded except in cases of injury to life, body, or health, or breach of essential contractual obligations (cardinal obligations). Where liability for cardinal obligations applies, it is limited to the foreseeable, contract-typical damage.
For consumers: Statutory liability rules apply in full and cannot be restricted by these GTC. The Provider is fully liable for damages caused by intent or gross negligence, and for damages resulting from injury to life, body, or health. For slight negligence, liability is limited to foreseeable, contract-typical damages in relation to cardinal obligations. Consumer rights under product liability law (Produkthaftungsgesetz) remain unaffected.
For consumers: Statutory warranty rights apply pursuant to §§ 434 et seq. BGB. The statutory limitation period for warranty claims is 2 years from delivery of goods. As the Provider acts as an intermediary and not a seller, warranty claims should be directed to the Provider who will coordinate with the relevant supplier on the consumer's behalf.
For business customers: Warranty claims must be submitted in writing within 14 days of discovery of a defect. The limitation period for warranty claims is 1 year from delivery.
These GTC and all contractual relationships are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
For business customers: The exclusive place of jurisdiction for all disputes is Göttingen, Germany.
For consumers: Jurisdiction is determined by applicable mandatory law. Consumers domiciled in the EU may also bring proceedings in the courts of their country of domicile. Mandatory consumer protection provisions of the country of the consumer's habitual residence that provide greater protection than German law shall apply.
The European Commission provides a platform for online dispute resolution (ODR) for consumers: https://ec.europa.eu/consumers/odr
Our email address for ODR purposes: admin@germanexport.de
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not generally do so. However, we are always willing to resolve disputes directly with consumers in good faith.
Should any provision of these GTC be or become invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the original.
The Provider reserves the right to amend these GTC at any time. Customers will be notified of material changes by email at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the amended GTC. For existing contracts, amendments require explicit consent.
Last updated: April 2026 · Governing law: Federal Republic of Germany